Patient Services Specialist
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Patient Services SpecialistBonita Springs, FLDo Your Life's Best Work!As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback.
You are expected to maintain a professional service which meets patient needs.
What you'll do:
Customer ServiceoMonitoring and reacting to patient feedbackoMonitoring the flow of patients and directing as appropriateoAnswering and attending to all telephone calls in a timely manneroResponding to queries in accordance with the privacy policyoHaving a breadth of service knowledge to respond to patient queriesoProviding support to Physicians and other internal customers, as requiredoAssist with patient questions regarding billing and insurance paymentsoMaintenance and improvement of the patients' waiting roomoMaintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organizationoDealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocolsMaintaining the Integrity of Patient RecordsoScheduling Physician appointments with regard to availability & appropriate timeframesoUndertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visitoAdmitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointmentsoRegistering new patients in a timely manner and ensuring the accuracy of personal and billing detailsoEnsuring all documentation and correspondence required for the consultations appointment is registeredoCreating referring doctor records as requiredoFollowing up on referralsoDocument managementYou are required to work co-operatively within a multidisciplinary team and assist other team members to achieve team objectives and work outcomes.
oAdhere to the policies and procedures as documented in the work instruction manual and as directedoContribute to team development through contributing in team huddles, participating in team problem solving, supporting Center Leads and Physicians with ad hoc tasks, etc.
oGeneral administrative and patient support duties, e.
g.
document management, report generationWhat's in it for you:
Own your development, learn every day and be part of GenesisCare's rapid growth Internal career development opportunities globally in USA, UK, Spain & AU Thriving close-knit culture and communities and supportive environment with encouragement to live your highest potential Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing global organisation A rewarding purpose-led organisation that provides positive outcomes to patients everyday The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatments & heart disease Fast paced, high performing & agile working culture with lots of change due to our rapid growth All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling Learn and grow with our award-winning development programs Free access to thousands of LinkedIn training courses.
Who we are:
We are 6000
highly trained healthcare professionals and support staff across the United States, Australia, the U.
K, Spain and China, designing cancer and heart disease treatments to help patients achieve the best possible life outcomes.
Global care Across the world, we have more than 580
centres to help us bring the right care to our patients.
Every year our team sees more than 1.
4 million patients globally across our Oncology, Cardiology & Sleep Medicine Centres.
People centricity is at the heart of what we do and we pride ourselves on making our people a priority, whether that be a patient or an employee.
We aim to build culture of 'care' that is patient focused, and performance driven.
Our people promise is do your life's best work, by always growing, having a profound human impact and making great things happen together.
If you'd like to truly make a difference, join us at GenesisCare!Please be vigilant of online scams impersonating GenesisCare.
Please note that we will only contact qualified applicants via an official GenesisCare email account ending in genesiscare.
com or via an official Workday email ending in Workday.
com.
GenesisCare is an Equal Opportunity Employer.
Recommended Skills Administration Agile Methodology Billing Consulting Customer Service Document Management Systems Estimated Salary: $20 to $28 per hour based on qualifications.
Patient Services SpecialistBonita Springs, FLDo Your Life's Best Work!As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback.
You are expected to maintain a professional service which meets patient needs.
What you'll do:
Customer ServiceoMonitoring and reacting to patient feedbackoMonitoring the flow of patients and directing as appropriateoAnswering and attending to all telephone calls in a timely manneroResponding to queries in accordance with the privacy policyoHaving a breadth of service knowledge to respond to patient queriesoProviding support to Physicians and other internal customers, as requiredoAssist with patient questions regarding billing and insurance paymentsoMaintenance and improvement of the patients' waiting roomoMaintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organizationoDealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocolsMaintaining the Integrity of Patient RecordsoScheduling Physician appointments with regard to availability & appropriate timeframesoUndertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visitoAdmitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointmentsoRegistering new patients in a timely manner and ensuring the accuracy of personal and billing detailsoEnsuring all documentation and correspondence required for the consultations appointment is registeredoCreating referring doctor records as requiredoFollowing up on referralsoDocument managementYou are required to work co-operatively within a multidisciplinary team and assist other team members to achieve team objectives and work outcomes.
oAdhere to the policies and procedures as documented in the work instruction manual and as directedoContribute to team development through contributing in team huddles, participating in team problem solving, supporting Center Leads and Physicians with ad hoc tasks, etc.
oGeneral administrative and patient support duties, e.
g.
document management, report generationWhat's in it for you:
Own your development, learn every day and be part of GenesisCare's rapid growth Internal career development opportunities globally in USA, UK, Spain & AU Thriving close-knit culture and communities and supportive environment with encouragement to live your highest potential Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing global organisation A rewarding purpose-led organisation that provides positive outcomes to patients everyday The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatments & heart disease Fast paced, high performing & agile working culture with lots of change due to our rapid growth All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling Learn and grow with our award-winning development programs Free access to thousands of LinkedIn training courses.
Who we are:
We are 6000
highly trained healthcare professionals and support staff across the United States, Australia, the U.
K, Spain and China, designing cancer and heart disease treatments to help patients achieve the best possible life outcomes.
Global care Across the world, we have more than 580
centres to help us bring the right care to our patients.
Every year our team sees more than 1.
4 million patients globally across our Oncology, Cardiology & Sleep Medicine Centres.
People centricity is at the heart of what we do and we pride ourselves on making our people a priority, whether that be a patient or an employee.
We aim to build culture of 'care' that is patient focused, and performance driven.
Our people promise is do your life's best work, by always growing, having a profound human impact and making great things happen together.
If you'd like to truly make a difference, join us at GenesisCare!Please be vigilant of online scams impersonating GenesisCare.
Please note that we will only contact qualified applicants via an official GenesisCare email account ending in genesiscare.
com or via an official Workday email ending in Workday.
com.
GenesisCare is an Equal Opportunity Employer.
Recommended Skills Administration Agile Methodology Billing Consulting Customer Service Document Management Systems Estimated Salary: $20 to $28 per hour based on qualifications.
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