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Lead Teller

Job Title:
Lead TellerJob ID Number:
5088250Schedule Type:
Reg-TimeWork Hours:
40Location:
Bonita Springs,FLQualifications:
Under limited supervision, provides the same duties as the teller in addition to handling compliance of audit operations and regulatory issues.
Duties may include workflow scheduling, transaction approval, teller training and/or teller supervision.
Responds to inquiries/problems and may handle more complex services/transactions.
1+ years experience assessing and meeting the needs of customers and/or solving customer problems.
1+ years experience following retail policies and procedures with minimal supervision.
1+ years experience handling cash.
1+ years experience in customer service or interacting directly with customers.
1+ years experience in sales.
1+ years experience working in a team environment .
6+ months experience supervising and/or coaching other employees.
Ability to speak clearly, succinctly, and accurately using a pleasant tone while using common conversational courtesies.
Experience achieving individual and team goals.
Experience identifying additional opportunities to sell products and services to customers ( upselling ).
Experience interacting positively with difficult or hostile customers.
Experience meeting customer service or customer satisfaction goals.
Experience meeting sales goals/quotas.
Experience using basic computer software such as Microsoft Office Suite, word processing software, spreadsheet software.
Flexible M-F.
Saturday hours required.


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